SHIPPING POLICY

 

ORDER PROCESSING

Each order is handled with care to ensure quality and precision.
Please allow 1–3 business days for processing before dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.


DELIVERY TIME

Our standard delivery timeframe is 5–15 business days, depending on your location.

We work with trusted shipping partners to ensure your order arrives safely and efficiently. Once your order has been dispatched, you will receive a confirmation email with tracking information.


SHIPPING FEES

We are pleased to offer complimentary shipping on all orders, with no minimum purchase required.
Every package is delivered directly to your door at no extra cost.


HOW TO PLACE AN ORDER

  1. Select your desired item and add it to your cart.

  2. Proceed to checkout and review your shipping details carefully.

  3. Choose your preferred payment method — all transactions are processed through our secure, SSL-encrypted system.

  4. After completing your purchase, you will receive an order confirmation email for your records.


DELAYS & AVAILABILITY

Delivery times may vary slightly during peak seasons, holidays, or due to unforeseen global shipping delays.

We do our best to ensure your order arrives as quickly as possible and we will keep you informed whenever updates are available.


CUSTOMER CARE

For assistance regarding your order or delivery, please contact our Customer Care team at:

📧 info@la-velia.com

We are always happy to help.